FAQ & Terms and Conditions

I am more then happy to provide measurements and answer any queries you have prior to ordering. I would much rather answer questions then you end up with something you're not happy with. If you are a partner or anyone buying this as gift but are unsure of sizes please ask!

I will gladly take in an order that is too big or let out an order that is too small if possible but as everything is made to order and takes time I will only refund or exchange in exceptional circumstances. That said if you receive a faulty item I will of course exchange it. 

If you receive an item and you would like to return it, I must receive notification within 7 days of your receipt of that item. 

Please be aware that you cannot return, refund or exchange an item that has been made to measure. I will do my best to alter it where possible. Please be ever so careful when taking measurements as it can be difficult to correct mistakes. I suggest getting a friend to take measurements. Also please do not adjust measurements yourself. Patterns are graded to allow movement, if you require something tighter or looser just ask, altering the measurements yourself will affect the overall pattern. 

Frequently Asked Questions

Can I place an order over the phone?

No, but if you would rather purchase through a website you are familiar with, you can find me on Etsy.

Can I pay with a card over the phone?

No, I do apologise, but you can find me on Etsy if you are unsure of ordering through this website. 

What size do you go up to?

I do from a XS to XXXL but I can do a custom size or made to measure on request. This may incur a small charge. 

Do you deliver Worldwide

Yes I do. 

Do you do any of your products in any other colours?

Yes I do, if you can't see an option to buy in a different colour just e mail me and I will arrange it for you. 

Are you a registered business?

Yes I am a sole trader and am registered with the UK HMRC. 

Are you VAT registered?

Not at this time. I am way below the current threshold and that means I can pass the savings to you as I don't have to add 20% to the cost of orders.

Are you a trained tailor?

Yes I have a degree in Fashion Design and Manufacture and a degree in Fashion & Textiles Design.

Do you take commissions?

Yes I love commissions. I promise I will never reproduce your idea and offer a design service to make your custom request perfect. 

Are you an ethical label?

I don't think there is any such thing as a truly ethical fashion label but I try my best. I work from a home studio and my carbon footprint is neutral. I use recycled, locally sourced & vintage fabrics and sometimes create up-cycled pieces from reclaimed fabrics that would other wise have gone to landfill. I also save packaging from anything I order online to reuse so don't be surprised if your order comes in a re used envelope or packet. 

I can't see my question here, can I send you an e mail?

You can indeed, either by the contact form on here or directly to tempestacouture@gmail.com